Singer Celine Dion announced thru her official website about the cancellation of her concert tour, to give time for her husband, Rene who has been battling cancer for years.
Aside from her supposed to be one-night only concert in Manila on November 29 , she also cancelled her two-night gig in Tokyo, Japan.
According to SM Ticket, the refund of tickets will start on August 18.
Celine Dion has decided to postpone all of her show business activities indefinitely, in order to focus 100% of her attention on her husband Rene, their family, and associated health issues. Since Rene's surgery last December to remove a cancerous tumor, it's been a very difficult and stressful time for the couple as they deal with the day-to-day challenges of fighting this disease while trying to juggle a very active show business schedule, and raise their three young children.
Celine has also been fighting an illness that has caused inflammation in her throat muscles, and has not been able to perform any of her scheduled shows in Las Vegas since her last show on July 29th. She has still not recovered from this condition.
"I want to devote every ounce of my strength and energy to my husband's healing, and to do so, it's important for me to dedicate this time to him and to our children. I also want to apologize to all my fans everywhere, for inconveniencing them, and I thank them so much for their love and support." said Celine.
During this hiatus, Celine will cancel her shows at the Colosseum at Caesars Palace until further notice. She will also cancel her tour of Asia, previously scheduled for the fall of this year.
Celine and family have requested that their privacy be respected at this time.
Aside from her supposed to be one-night only concert in Manila on November 29 , she also cancelled her two-night gig in Tokyo, Japan.
According to SM Ticket, the refund of tickets will start on August 18.
FOR CASH TRANSACTIONS
1. No Ticket, No refund policy.
2. REFUND CAN ONLY BE PROCESSED FROM POINT OF SALE.
3. For those who bought from SM STORE, please proceed to MALL OF ASIA ARENA box office.
1. Upon surrender of tickets, branch will refund in cash at face value of the ticket
2. Branch will ask customer to sign at the back of the ticket acknowledging receipt of refund
FOR CREDIT CARD TRANSACTIONS (BRANCH PURCHASE-OVER THE COUNTER)
1. Upon surrender of tickets, branch to prepare and fill up CREDIT CARD VOUCHER FORM to request for reversal of card transaction (2 copies)
2. Branch will ask customer to sign at the back of the ticket and voucher acknowledging receipt of refund reversal. Please indicate on the voucher the TRANS ID for reference.
3. Branch to give one copy of the voucher as proof of receipt of ticket.
4. Branch to advise customer that credit card reversal will take 10-15 banking days to effect reversal. Interest/bank charges that their credit card have charged may not be reversed, though some credit card companies also reverses interest/bank charges. This is subject to their credit card company’s regulations.
5. After 15 banking days and customer haven’t received their reversal to their credit card billing statement, advise customer to email us at [email protected] and attached the voucher as reference. we will coordinate with the branch as to the status of the reversal.
FOR CREDIT CARD TRANSACTIONS (ONLINE AND REDEEMED)
1. SAME PROCEDURE FROM 1-4
2. .
3. .
4. .
5. After 15 banking days and customer haven’t received their reversal to their credit card billing statement, advise customer to email us at [email protected] and attached the voucher as reference. we will coordinate with SM Tickets Accounting as to the status of the reversal.
FOR ONLINE TRANSACTION (UNREDEEMED)
1. Customer to email SM Tickets at [email protected] for reversal.
2. Customer needs to email CLAIM TICKET VOUCHER as reference
3. CUSTOMER CARE to advise customer that credit card reversal will take 10-15 banking days to effect reversal. Interest/bank charges that their credit card have charged may not be reversed, though some credit card companies also reverses interest/bank charges. This is subject to their credit card company’s regulations.
4. After 15 banking days and customer haven’t received their reversal to their credit card billing statement, customer to email us at [email protected] and attached the voucher as reference. we will coordinate with accounting as to the status of the reversal. CUSTOMER CARE will give reversal reference number for customer follow-up to their credit card company. SM TICKETS cannot directly transact or inquire with their credit card company.
5. CUSTOMER CARE will email customer that the reversal has been facilitated.
FOR THOSE CUSTOMER WHO BOUGHT IN MANILA BUT ALREADY RETURNED TO PROVINCE
** this is applicable or accommodated only if it is impossible for customer to return to the original branch (like bought in Manila and returned to Visayas or Mindanao or Northern/Southern Luzon)
1. Customer can proceed to the nearest provincial branch and ask for refund
2. Branch to check where the tickets were bought
3. Follow steps above for the refund
